FAQs

Frequently Asked Questions (FAQs)

Store Name: Walk Away

We want to make your shopping experience smooth and enjoyable. Here are answers to some of the most common questions from our customers.

1. What types of shoes does Walk Away offer?

We specialize in high-quality footwear, including casual shoes, sneakers, sandals, and formal styles for men and women.

2. How do I place an order?

Simply browse our collection, add your favorite products to the cart, and proceed to checkout. You can pay securely through the available payment options.

3. Do I need an account to shop?

No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping details, and receive exclusive offers.

4. What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards

  • Bank Transfers (where available)

  • Cash on Delivery (COD)

5. How long does delivery take?

Orders are shipped within 2–4 business days after confirmation. Delivery time depends on your location. You’ll receive a tracking number once your order is shipped.

6. Do you ship internationally?

Currently, we do not offer international shipping.

7. Can I exchange my shoes?

We do not accept returns. Exchanges are only allowed if you receive a broken or damaged product from us.

  • You must request an exchange within 5–7 days of receiving your order.

  • The product must be unused, unworn, and in original packaging.

8. What if I receive the wrong or defective product?

If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery. We’ll arrange a replacement or exchange at no extra cost.

9. How do I know my shoe size?

Each product page includes a size guide to help you choose the perfect fit. If you’re still unsure, feel free to contact us for sizing advice.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your delivery in real time.

11. What is your cancellation policy?

  • Orders can be canceled within 7 hours if they haven’t been shipped.

  • Once shipped, cancellations are not possible.

  • Prepaid orders canceled before shipping will be refunded within 5–7 business days.

  • COD orders must also be canceled within 7 hours. Repeated refusals of COD deliveries may result in account restrictions.

12. Do you offer discounts or promotions?

Yes! We frequently run promotions, seasonal sales, and exclusive discounts for newsletter subscribers and loyal customers.

13. How do I contact customer support?

You can reach us anytime at:
📧 Email: WalkAway10101@gmail.com
📞 Phone: +92 324 1072209